Warranty and Certifications

Our Quality Management System certified in 2002 in compliance with ISO 9001, was integrated with our ISO 14001 policy in 2006 to maximize our policies' effectiveness. 

In compliance with the Quality Management requirements, we apply numerous measures that ensure the ongoing and consistent quality of our final product. Emphasis is given to management, inspection and improvement of all internal company processes. Based on several analyses, we specify measurable quality goals for individual departments of our company; in case these goals are not met, we investigate and implement corrective measures to minimize the risk of future occurrences.

The main products of our portfolio not only have to pass many strict inspections during the manufacturing process, but also, where appropriate, are certified in compliance with the requirements of the TÜV SÜD Czech Certification Authority.

We are not content with mere fulfilment of the requirements of the inspection system and of product certification, we also apply measures that result in permanent improvements to our systems and products.

In order to consistently achieve the highest quality we ensure that all of our suppliers also meet the same strict quality standards; they are obliged to fulfill many strict requirements and therefore contribute to our efforts to achieve high quality as well as added value for the customer. Therefore, you can be sure that racks with the Conteg logo are always manufactured from the highest quality raw materials and semi-finished products.

Warranty & Return Policy

CONTEG provides warranty on its Products for 3 different time periods, starting from the date of the Ex-Works delivery unless otherwise stated on Data Sheets, Catalogs, Manuals, Price List or in this warranty document. Warranty covers defects in material and workmanship and warranty can be claimed only in cases of recommended use of the products. 

We provide a 15-year Warranty on:

• Free-Standing Racks (RSF, RDF, RSB, ROP, Ri7, RM7)
• Open Frames (RSG4, RSG2, RS)
• Wall-Mount Racks (RUN, RUD, REN, ACP)
• Cable Management
• Airflow Management
• IT Accessories (Except lighting)

We provide a 2-year Warranty on:

• Industry prouducts (FSE, FSM, WME, OMR)
• LES-RACK fire extinguishing device
• RAMOS
• PDUs
• Ventilation units
• Cooling units Cool Teg Plus and Cool Top

We provide a 1-year Warranty on:

• CoolSpot cooling units

Basic Warranty and Liability document is available here.

Template of Service Protocol for Air-conditioning Units is available here.

Certifications

ISO 9001:2015

ISO 14001:2015

		Certificate issued by SGS

TÜV CZ

Valid from 24th Nov 2006	Certificate issued by TÜV SÜD Czech.

You can enlarge certificates by clicking them.

CDCDP

UL 50

UL 508 A